Auto Glass Repaired or Replaced In Your Driveway!
Local Installers In Beards Fork, West Virginia Available

Everything with smooth and easy. Daniel was reliable and efficient

There was no contact today regarding my windshield installation. This was the only day this week where there was no rain. Do I need to take my car to a site to get the install done? There has been ample opportunity to get it done, even with the rain days. Last Thursday would have been a good day, but you scheduled it for Friday and of course it rained.

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

I have to down grade the previously submitted service rating after noticing lots of broken glass shards on the floor and seat of the van, when I attempted to drive it a couple of days after the new windshield was installed. I had not seen any on the dashboard, but had not looked at the floor on the passenger side. Rod Johnson