Glass One Privacy Policy

This Privacy Policy explains how we handle the personal information that you provide to us on Sites controlled by Glass One LLC ("Glass One"). Information you provide to us offline is not covered by this policy.

What is “personally identifiable information”?

"Personally identifiable information” (PII) is information that specifically identifies you or could be used to identify you when collated with other information and which is submitted to or collected by Glass One sites and retained by Glass One in an accessible format. Some examples of PII are your name, your mailing address, and your phone number.

How does Glass One collect information on its sites?

Glass One gathers information using two methods:

When might personal information be used by Glass One?

Glass One will use the PII you submit through Glass One Sites provide you with streamlined customer service and to respond to any inquires you submit. After you enter personal information into forms or data fields on a Glass One site, Glass One may use technologies such as tracking cookies to customize your experience on our site per your personal preferences, this might include areas of the site you frequent or at your request a username. We may also use PII for other business purposes, such as to offer you opportunities to receive notices about Glass One’s products and/or services, to invite you to complete surveys Glass Ones products or services, or to inform you about promotional offers.

Some applications and mobile sites operated by Glass One may use location-based features. For these features to function, location data provided by your mobile device will be collected and used. Collection of Location information will be solely to deliver requested features. Location data will not be retained or stored after being used to deliver requested features. Use of sites and applications with location based features constitutes consent for collection and use location data provided by your mobile device for the purpose of delivering any location-based features requested.

Does Glass One combine PII?

Glass One may combine PII that you provide on one Glass One Web site with that provided by you on other Glass One Sites. Glass One may also combine PII that you provide to us on the internet with our offline records as well as information provided from third parties. This consolidated information is used to help us improve the design of our sites and products, to provide you with information, to facilitate marketing and research, and to expedite other business functions.

What options can I choose about how Glass One collects and uses my PII?

You always have the option to limit the PII that Glass One receives about you by choosing to not enter any PII into forms or fields on Glass One Sites. Some services can only be provided to you if you provide us with the necessary information. Other areas of Glass One Sites may offer the choice to opt out or opt into our contact lists for promotional offers, or other services that you may be interested in. Glass One Sites that use anonymous tracking technologies to collect unidentifiable information about you do not generally provide you with the choice to opt out of anonymous data collection. You internet browser may allow you to limit or disable the collection of data by anonymous tracking technologies used to collect unidentifiable information.

How might my information be used by Glass One in Advertising?

In order to provide a more relevant experience on our site, Glass One reserves the right to partner with companies to deliver ads for our products on other sites that you browse on the internet. Some Glass One ads you are shown are based on your previous browser activity on our sites and third party sites. Ads shown to you may be chosen based on Information regarding your previous online activities, along with other information, to allow for a product or offer that better matches your interests. This type of advertisement is called online behavioral advertising (OBA) or interest-based advertising.

How do Glass One sites use services provided by Google?

Glass One sites use first-party "cookies" provided by Google Analytics and third-party "cookies" from other partners for advertising and reporting. First- and third-party cookies are used in combination to help us understand your interests and online behavior in an anonymous form. Google Analytics first-party "cookies" are used to gather statistical information and report on aggregate user activity on our Sites. Third-party cookies are used to enable reporting on demographics and interest by Google Analytics, this allows us to view reports in aggregate, the age, gender, and interests of our users. We also use first- and third-party “cookies" for remarketing. Remarketing enables our advertisements to be delivered to users on third-party websites after they leave our site. These ads will directly relate to offers that may be of interest to you based on your prior website visit. None of the data collected using "cookies" can be linked to an individual user nor is the data able to identify any user of our site.

If you desire to opt out of Google Analytics tracking, you may do so with the Google Analytics opt-out browser add-on provided by Google here: https://tools.google.com/dlpage/gaoptout

Who has access to my PII?

PII is only accessible to a limited number of Glass One employees, your insurance company (if we are processing an insurance claim on your behalf), third party shops that you have chosen to contact or have submitted your information to, by other companies that Glass One may partner with to conduct joint programs, and by individuals and entities that Glass One contracts to carry out business activities on behalf of Glass One.

Does Glass One share PII with third parties?

In general, Glass One will not share your PII with third parties, unless it is necessary as part of a joint program with an affiliate or to conduct a program or activity through a contractor, including, without limitation, the third-party shops that you may have selected through Glass One Sites. Where it is required by law, Glass One will not provide your personal information to third parties for use as part of said ‘third parties' marketing purposes, without providing you with an opportunity to opt in or opt out of this disclosure. However, if Glass One sells any of its sites, divisions, or product lines, your personal information may be transferred to the purchaser so that said purchaser can continue to provide you with information and services previously provided by Glass One. Glass One reserves the right to disclose your personal information to respond to authorized information requests from Legal authorities, to address national security situations, or when otherwise required by law.

How does Glass One protect PII?

In order to protect your PII from unauthorized access and use, we use a layered approach to physical and logical data controls. These measures include access control and various other controls.

How does Glass One protect the privacy of children?

Glass One does not knowingly collect or use any PII from children (we define "children" as minors younger than 13 years old) on Glass One Sites. We do not knowingly allow children to communicate with us, order our products, or use any of our services. If you become aware that your child has provided personal information to us, please contact us regarding the issue using one of the methods specified below. We will work with you to address any issues.

How may I correct my PII or delete it from customer records?

You may request to have your PII deleted from our current customer records or to have your information amended. Please notify us in one of the ways specified below when you wish to have your information corrected or removed from our systems. For record keeping purposes, we retain certain personal information you submit as part of commercial transactions.

How can Glass One be contacted?

If you have questions regarding the use, amendment, or deletion of PII that you provided to us, or want to opt out of future communications from Glass One businesses or programs, please contact us by clicking on the "Contact Us" link on the Site you are visiting or by e-mailing us at customerservice@autoglassguru.com. Alternatively, you may send a letter to the following address:

Glass One LLC
Attn. Executive Services
6 East Alder St. #415
Walla Walla, WA 99362

In any communications to Glass One, please include the e-mail address you used (if applicable), the Web site or the specific Glass One program where you provided PII (e.g. AutoGlassGuru.com, KindCar.com, etc.). Please include a detailed explanation with your request. If you want to erase or amend personal information you have provided and are contacting us using e-mail, please include "Deletion Request" or "Amendment Request", as applicable, in the subject of your e-mail. Glass One will endeavor to respond to all reasonable requests in a timely manner.

How do I know when Glass One has updated this policy?

Glass One reserves the right to amend this Privacy Policy at any time without prior notice, to reflect legal and regulatory changes, technological advancements, and best business practices. If changes are made to Glass One privacy practices, an update to the Privacy Policy will incorporate those changes and the effective date of the revised Privacy Policy will be included in this paragraph. This Privacy Policy was last updated on July 22, 2019 and is effective as of that date.

For customer service and information, call our toll-free number: 877-405-4878.

Glass One Terms of Use

Use of Glass One® Sites (hereinafter "Sites") is subject to the following terms and conditions. By choosing to use these Sites you agree to be bound by the terms and conditions presented herein. Should you disagree with any of the terms and conditions, your sole recourse is to discontinue your use of the Sites.

You acknowledge that the service provided by Glass One is replacement of automotive glass. For questions about warranty see our warranty terms. In the event that you request service in areas that we do not cover Glass One may provide a gateway for you to find a third-party shop that will independently provide you with services to repair or otherwise enhance your vehicle (“Third-Party Shop”). Glass One does not exercise control over any services you are provided by Third-Party Shops. Third-Party Shops are independent entities from Glass One. Moreover, Glass One does not endorse any Third-Party Shops. You are under no obligation to hire or avail yourself of the services of any Third-Party Shop, Glass One Shall not be held accountable for the results of any work, timeframes, or conduct of Third-Party Shops. To improve the services provided to you, we may institute amendments, modifications, deletions, or improvements to the Sites at any time. Any and all portions of these Terms of Use that are relevant automatically apply to all such amendments, modifications, deletions, or improvements at the time they appear on the Sites.

You may view, print, and download portions of the content or information on the Sites solely for your personal use or records. Glass One may revoke this authorization at any time. Reproduction, copying, or redistribution of materials on the Sites for commercial purposes is strictly prohibited without the express written permission of Glass One. The Sites, their contents, and any links provided, are done so "as is". Glass One disclaims all warranties related to third party shops, express or implied, including but not limited to the warranties of non-infringement, title, merchantability, and fitness for a particular purpose. You assume complete responsibility and you use the Sites at your own risk. Neither Glass One nor any of its affiliates, subsidiaries, officers, directors, employees, partners, agents, or representatives will be liable to you or any third party for any compensatory, direct, indirect, incidental, special, exemplary, punitive, or consequential damages or attorney's fees, arising out of your use of the Sites or your inability to gain access to our Sites, or out of any breach of warranty of any kind by third party shops, even if we have been advised of the possibility of such damages or such damages were foreseeable.

By continuing to use Glass One sites and services, you acknowledge that you have read and accept these Terms of Use.