Auto Glass Repaired or Replaced In Your Driveway!
Local Installers In Hayden, Idaho Available

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

Good installation on the windshield, but the installer broke the bracket on the mirror mount, did not inform me, and attempted to glue it to the windshield. Glue failed on day 1. I stopped at the installer's office today and they promised to order a new mirror and come out and install it. I understand that errors happen, but it would have been preferable if the installer had told me and not tried to hide the situation with an ineffective attempt at fixing it.

John was quick and very professional work. Thank you!

TERRIFIC experience. I'm just thrilled. The guys were marvelous, the work done expertly. Couldn't be more pleased.