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Windshield Guru: California Privacy Policy

Last Modified: March 9, 2022

Corporate Affiliation

Windshield Guru aka Windshield Guru is owned and operated by Glass One, LLC. Glass One, LLC (collectively “AGA”) is owned by Safelite Group, Inc., and the autoglassguru.com domain is owned and operated by Safelite Group, Inc. Therefore, references to Safelite in this Policy, below, are inclusive of and also pertain to AGA and autoglassguru.com. Any requests or submissions, pursuant to the below options and instructions, will be handled by Safelite Group, Inc.

You may contact us if you have questions or comments about the Policy by e-mail at onlinehelp@safelite.com. Alternatively, you may send a letter to the following address:

Safelite Group, Inc.
Attn. Customer Care
7400 Safelite Way
Columbus, Ohio 43235

Introduction

This California Privacy Policy (“CA Privacy Policy”) supplements the information contained in Safelite's Privacy Policy and describes our privacy practices with respect to individuals who reside in the State of California (“consumers” or “you”). You should read this CA Privacy Policy alongside our Privacy Policy.

This CA Privacy Policy does not apply to information we collect when:

For information on our privacy practices as they relate to any of the information collected in the above scenarios, contact us at: onlinehelp@safelite.com. Alternatively, you may send a letter to the following address:

Safelite Group, Inc.
Attn. Customer Care
7400 Safelite Way
Columbus, Ohio 43235

We adopt this CA Privacy Policy to comply with the California Consumer Privacy Act ("CCPA"), as may be amended, replaced, or superseded as well as any implementing regulations. Any terms defined in the CCPA have the same meaning when used in this CA Privacy Policy.

Information we collect about California consumers

Safelite collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). However, Personal Information for purposes of this CA Privacy Policy does not include:

Specifically, we collect the following categories of Personal Information:

Category Examples Do we collect this information?
A. Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Yes
B. Personal Information listed in California Customer Records statute (Cal. Civ Code 1798.80(e)) A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some Personal Information included in this category may overlap with other categories.
Yes
C. Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). No
D. Commercial Information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes
E. Biometric Information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. No
F. Internet or other similar network activity Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Yes
G. Geolocation data Physical location or movements. No
H. Sensory Data Audio, electronic, visual, thermal, olfactory, or similar information. Yes
I. Professional or employment related information Current or past job history or performance evaluations. Only for job applicants and employees
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Only for job applicants and employees
K. Interferences drawn from other Personal Information Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Yes

Why we collect your Personal Information

We may collect, use, or disclose the Personal Information in the above categories for the following purposes:

Notice of our collection, use, and disclosure of Personal Information in the last 12 months

In the last twelve (12) months, we have collected, used, and disclosed the following categories of Personal Information for a business purpose:

  1. Categories of information collected in the last 12 months
    • Category A: Identifiers.
    • Category B: California Customer Records Personal Information categories.
    • Category D: Commercial Information.
    • Category F: Internet or other similar network activity.
    • Category H: Sensory data.
    • Category K: Inferences drawn from other Personal Information.
  2. How we collected this information. We collect the above categories of your Personal Information from the following sources:
    • Directly from you. For example, from forms you complete or products and services you purchase, when you communicate with us, or when you provide us services.
    • Indirectly from you. For example, from observing your actions on our Website.
    • From third parties. This includes third party data brokers, web analytics tools.
  3. Why we collected Personal Information? We have collected and shared Personal Information in the above categories for the purposes described above.
  4. Who we have shared this information with for a business purpose For each of the above categories, we share your Personal Information with third parties who are our service providers including companies that provide the following services:
    • Payment processing
    • Marketing and non-marketing communications
    • Advertising platforms
    • Data aggregation and brokerage
    • Business analytics (marketing and non-marketing)
    • IT and network administration such as data storage and management, website hosting, and data security
    • Professional advice such as legal, accounting, tax, and business advisers
    • Day-to-day business operation support such as courier services, document destruction, and electronic signature platforms

We occasionally use third-party repair companies to fulfill orders to consumers. If we use a third-party repair company in connection with services provided to you, we may share your Personal Information with them for the purpose of fulfilling the service.

Safelite does not sell Personal Information.

Your Rights and Choices

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

A. Right to Know

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Introduction), we will disclose to you:

B. Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Introduction), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny a deletion request if retaining the information is necessary for us or our service provider(s) to:

C. Exercising Right to Know and Deletion Rights

D. Opting Out.

If you would like to opt out of the sale of your Personal Information, you may do so using our Do Not Sell My Personal Information online form by clicking here.

If you do not want us to use your contact information to promote our own products and services, or third parties' products or services, via email you can opt-out by submitting your information here: https://www.safelite.com/email-unsubscribe, or by sending us an email with your request to onlinehelp@safelite.com. You may also opt-out of further email marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. You have a right not to receive discriminatory treatment by us for exercising your privacy rights.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of websites that are California residents to request certain information regarding a website operator's disclosure of Personal Information to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for those third parties to use for their own direct marketing purposes.

Who to Contact for more information

For questions or concerns about our privacy policy and practices, you can contact us at the method set forth below.

Email: onlinehelp@safelite.com
Mailing Address:
Safelite Group, Inc.
Attn. Customer Care
7400 Safelite Way
Columbus, Ohio 43235