Volkswagen Auto Glass Repaired or Replaced In Your Driveway!

great guy, above and beyond service

I was very happy with the service I received! Before starting, they made sure it was the right windshield. Both of the service men were very kind and very knowledgeable. The installation went smoothly. I even found out I have a small humidifier behind The rear view mirror. I would definitely recommend to friends and family. My contacts from the first call to installation were all great.

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

John did a great job and answered all my questions.