Chevrolet Auto Glass Repaired or Replaced In Your Driveway!

The experience with contacting and scheduling the windshield replacement was very easy. Unfortunately, I noticed on the way home from having the windshield installed the windshield did not have the sunshield (blue coloring) along the top as I had discussed with your representative on the phone. I had this on my previous windshield yet the installer didn't pick up on this difference either.

The service was smooth through the whole process. Thank you

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

Very good service, he went above and beyond with customer service.