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★★★★★ 4.63 out of 5 stars 401 customer reviews
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Volkswagen Jetta Windshield Replacement
4 5 1
Rating: 4.0
5 months ago
Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

John M G

• Tacoma, WA • 2003 Volkswagen Jetta
Autoglassguru.com
Hyundai Santa Fe Sport Windshield Replacement
5 5 1
Rating: 5.0
2 years ago
''Auto Glass Direct'' did a professional job on the installation of my windshield. Windshield Guru, I would give a 4 rating. An email regarding 'Your Appointment With Windshield Guru' came at 11:21 today and Auto Glass Direct arrived at 10am. I was expecting a confirmation email with who and what time my appointment would be back on 11/5 when the appointment was scheduled with Luke/Jaylin. I call early today to find out if the appointment was truly scheduled, at which time I was promptly transferred to Roy who confirmed an arrival time. Thanks Terri

Theresa B

• Urbandale, IA • 2017 Hyundai Santa Fe Sport
Autoglassguru.com
Toyota Tacoma Pickup Windshield Replacement
1 5 1
Rating: 1.0
10 months ago
I was told that someone would call between 9 and 4 on Tuesday 12/3/19 and show up a half hour later to replace my windshield. No one called, no one showed up. I called 844-720-2020 at 4:14pm and spoke to a Hispanic female. She stated I was scheduled for Wednesday 12/3/19 between 10am and 12pm. I told her 12/3/19 is today which is a Tuesday. She indicated someone screwed up the schedule. She then wanted to know if I had a garage someone could work in if it is raining. I told her I do not. She then went on to say that she would have someone call me at some point tomorrow, 12/4/19, to reschedule if it is raining. Not acceptable. I took the day off of work to be at home and waited on 777 Autoglass all day (and it wasn't raining) to come fix my windshield. I want you to take the $278.80 hold off of my bank account immediately so that I can try to find a reputable and trustworthy company to come and replace my windshield. I'm beyond angry and won't use your services again.

Sarah S

• Carmichael, CA • 2004 Toyota Tacoma Pickup
Autoglassguru.com
Honda Accord Windshield Replacement
5 5 1
Rating: 5.0
2 months ago
Very professional and quick, awesome guy would recommend to a friend!

Ethan G

• Simi Valley, CA • 2009 Honda Accord
Autoglassguru.com


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