Bmw Auto Glass Repaired or Replaced In Your Driveway!

I was told that someone would call between 9 and 4 on Tuesday 12/3/19 and show up a half hour later to replace my windshield. No one called, no one showed up. I called 844-720-2020 at 4:14pm and spoke to a Hispanic female. She stated I was scheduled for Wednesday 12/3/19 between 10am and 12pm. I told her 12/3/19 is today which is a Tuesday. She indicated someone screwed up the schedule. She then wanted to know if I had a garage someone could work in if it is raining. I told her I do not. She then went on to say that she would have someone call me at some point tomorrow, 12/4/19, to reschedule if it is raining. Not acceptable. I took the day off of work to be at home and waited on 777 Autoglass all day (and it wasn't raining) to come fix my windshield. I want you to take the $278.80 hold off of my bank account immediately so that I can try to find a reputable and trustworthy company to come and replace my windshield. I'm beyond angry and won't use your services again.

My technician was the most wonderful! I had ordered the wrong window (mini hatchback instead of hatchback hardtop) and he went out of his way to go above and beyond in providing excellent service and repair. He's the BEST!

Did not show up on scheduled day. No call. When tried to call them, no answer. Rescheduled “First thing” following morning. No call. Received call 11:00am. No call when they were finished. I had to call technician. He told me it was completed. I called around 5:00pm. Uncertain when it was actually completed. Tech told me he had to call back that there was something wrong with condenser. Not sure if there is going to be follow up or not. I’ll see if there is any issue.

''Auto Glass Direct'' did a professional job on the installation of my windshield. Windshield Guru, I would give a 4 rating. An email regarding 'Your Appointment With Windshield Guru' came at 11:21 today and Auto Glass Direct arrived at 10am. I was expecting a confirmation email with who and what time my appointment would be back on 11/5 when the appointment was scheduled with Luke/Jaylin. I call early today to find out if the appointment was truly scheduled, at which time I was promptly transferred to Roy who confirmed an arrival time. Thanks Terri