Bmw Auto Glass Repaired or Replaced In Your Driveway!

Good installation on the windshield, but the installer broke the bracket on the mirror mount, did not inform me, and attempted to glue it to the windshield. Glue failed on day 1. I stopped at the installer's office today and they promised to order a new mirror and come out and install it. I understand that errors happen, but it would have been preferable if the installer had told me and not tried to hide the situation with an ineffective attempt at fixing it.

The installer was terrific - fast, helpful, and the windshield looks terrific. Getting this appointment actually confirmed today with the sub-contractor was difficult. Rain is forecast and the guy on the phone was less than helpful.

Received a call from the Windshield Guru rep (Mike) once I completed the online form. Mile walked me through a the sequence leading up to installation of windshield. Super straight forward, and they performed the installation flawlessly. Was a good experience. ..

When I spoke to Mike on the phone he was great. He is the main reason I chose to go with your company, despite getting lower quotes. Unfortunately, things started to not go so well after that. I scheduled my appointment for Thursday with him. However, they showed up today to do the work without the numerous notifications I was told I would receive. I only received an email this morning stating they were coming and a phone call upon arrival. Fortunately, they were able to wait for me to become available. I was impressed with the customer service I received from ''Julio'' (I think). The workmanship looks good and he even took the time to put my oil check sticker and decorative mirror item back in place. The last negative feedback I have is that he was supposed to notify me when he was finished working on the windshield so that I would be able to lock my car. He did not do so. Leaving my car unlocked is a high risk in the neighborhood where I work. Fortunately, nothing was taken, but I still would have appreciated the chance to lock it. Thank your for your quick service. I will keep you in mind in the future if you keep Mike around!