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the communication with staff beforehand was seriously lacking and I was given little to no time frame of when someone would come to repair my window. Once he arrived, he was very friendly and efficient, but I would have appreciated more transparency from the company. The whole thing felt a bit sketchy.

I was told that someone would call between 9 and 4 on Tuesday 12/3/19 and show up a half hour later to replace my windshield. No one called, no one showed up. I called 844-720-2020 at 4:14pm and spoke to a Hispanic female. She stated I was scheduled for Wednesday 12/3/19 between 10am and 12pm. I told her 12/3/19 is today which is a Tuesday. She indicated someone screwed up the schedule. She then wanted to know if I had a garage someone could work in if it is raining. I told her I do not. She then went on to say that she would have someone call me at some point tomorrow, 12/4/19, to reschedule if it is raining. Not acceptable. I took the day off of work to be at home and waited on 777 Autoglass all day (and it wasn't raining) to come fix my windshield. I want you to take the $278.80 hold off of my bank account immediately so that I can try to find a reputable and trustworthy company to come and replace my windshield. I'm beyond angry and won't use your services again.

''Auto Glass Direct'' did a professional job on the installation of my windshield. Windshield Guru, I would give a 4 rating. An email regarding 'Your Appointment With Windshield Guru' came at 11:21 today and Auto Glass Direct arrived at 10am. I was expecting a confirmation email with who and what time my appointment would be back on 11/5 when the appointment was scheduled with Luke/Jaylin. I call early today to find out if the appointment was truly scheduled, at which time I was promptly transferred to Roy who confirmed an arrival time. Thanks Terri

Sorry correction to the Champion Auto Glass gentleman Joseph not Justin sorry about that.