Auto Glass Repaired or Replaced In Your Driveway!
Local Installers In Butler, Alabama Available

Good serving and quick work!!

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

the communication with staff beforehand was seriously lacking and I was given little to no time frame of when someone would come to repair my window. Once he arrived, he was very friendly and efficient, but I would have appreciated more transparency from the company. The whole thing felt a bit sketchy.

Thank you very much for hooking me up with a window, it looks great. The whole process was quicker than I anticipated, really appreciate the last minute appointment as well. Out of all the places I called to get quotes from the only one that could get it done right away. All the rest couldn't make it out until next week and I really didn't want to go that long without a window especially knowing some thieves had access at anytime to my vehicle.