Auto Glass Repaired or Replaced In Your Driveway!
Local Installers In Old Harbor, Alaska Available

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

I got a voicemail from the office to set an appointment, I called back they gave me two choices, the first one is 8:00AM to 11:00AM, The second is 1:00PM to 4:00PM, I choose the AM, waited until 10:30 AM no one show up, I called in and he told me the appointment is 8:00AM to 4:00PM, its some kind of missed communication between the net work, when the service van show up, he took out the old windshield but he could not install the new windshield because the windshield had factory defect,the new windshield was in stall in following day, after all the new windshield is looking good.

They came earlier than estimated which was great. They answered all questions

Great service. Tech was knowledgeable and courteous. Would not hesitate to recommend them or use them again (hopefully not for a long while lol)