Auto Glass Repaired or Replaced In Your Driveway!
Local Installers In Big Lake, Alaska Available

Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

When I spoke to Mike on the phone he was great. He is the main reason I chose to go with your company, despite getting lower quotes. Unfortunately, things started to not go so well after that. I scheduled my appointment for Thursday with him. However, they showed up today to do the work without the numerous notifications I was told I would receive. I only received an email this morning stating they were coming and a phone call upon arrival. Fortunately, they were able to wait for me to become available. I was impressed with the customer service I received from ''Julio'' (I think). The workmanship looks good and he even took the time to put my oil check sticker and decorative mirror item back in place. The last negative feedback I have is that he was supposed to notify me when he was finished working on the windshield so that I would be able to lock my car. He did not do so. Leaving my car unlocked is a high risk in the neighborhood where I work. Fortunately, nothing was taken, but I still would have appreciated the chance to lock it. Thank your for your quick service. I will keep you in mind in the future if you keep Mike around!

They did a great job on the windshield, It was done quickly and great quality. My only complaint would be that I was told it would be done between 8am and 4pm, and that someone would call and give a narrowed down time so I would know what to expect. By 3:30 I had not seen nor heard from anyone, and I had to call them to find out what was going on. They were very apologetic and said he would be at my place by 5pm. I had some errands I really needed to do so they agreed that if I wasn't back in time they would wait for me. I got back by 4:45 and they arrived at 5 and the windshield got done. I would have appreciated a heads up on the time frame a little earlier, but I was happy that they were willing to work with me.

I have to down grade the previously submitted service rating after noticing lots of broken glass shards on the floor and seat of the van, when I attempted to drive it a couple of days after the new windshield was installed. I had not seen any on the dashboard, but had not looked at the floor on the passenger side. Rod Johnson